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Cookie Policy

This page was last changed on December 2, 2021, last checked on December 2, 2021 and applies to citizens and legal permanent residents of the United States.

1. Introduction

Our website, https://boltcontactcenter.com (hereinafter: “the website”) uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.

2. Selling data to third parties

We do not sell data to third parties

3. What are cookies?

A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.

4. What are scripts?

A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.

5. What is a web beacon?

A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.

6. Cookies

6.1 Technical or functional cookies

Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.

6.2 Marketing/Tracking cookies

Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.

7. Placed cookies

FV Player

Purpose pending investigation

Usage

We use FV Player for video display. Read more

Sharing data

This data is not shared with third parties.

Purpose pending investigation

Name
flowplayerTestStorage
Expiration
persistent
Function

Tidio Live Chat

Purpose pending investigation

Usage

We use Tidio Live Chat for chat support. Read more

Sharing data

For more information, please read the Tidio Live Chat Privacy Statement.

Purpose pending investigation

Name
tidio_state_*
Expiration
Function

Wistia

Statistics

Usage

We use Wistia for video display. Read more

Sharing data

For more information, please read the Wistia Privacy Statement.

Statistics

Name
wistia-video-progress-*
Expiration
persistent
Function
Store if the user has seen embedded content

Purpose pending investigation

Name
wistia
Expiration
Function

Elementor

Statistics (anonymous)

Usage

We use Elementor for content creation. Read more

Sharing data

This data is not shared with third parties.

Statistics (anonymous)

Name
elementor
Expiration
persistent
Function
Store performed actions on the website

Google reCAPTCHA

Functional, Marketing/Tracking

Usage

We use Google reCAPTCHA for spam prevention. Read more

Sharing data

For more information, please read the Google reCAPTCHA Privacy Statement.

Functional

Name
_grecaptcha
Expiration
session
Function
Provide spam protection

Marketing/Tracking

Name
rc::c
Expiration
session
Function
Read and filter requests from bots
Name
rc::b
Expiration
session
Function
Read and filter requests from bots
Name
rc::a
Expiration
persistent
Function
Read and filter requests from bots

Google Fonts

Marketing/Tracking

Usage

We use Google Fonts for display of webfonts. Read more

Sharing data

For more information, please read the Google Fonts Privacy Statement.

Marketing/Tracking

Name
Google Fonts API
Expiration
expires immediately
Function
Read user IP address

YouTube

Marketing/Tracking, Functional

Usage

We use YouTube for video display. Read more

Sharing data

For more information, please read the YouTube Privacy Statement.

Marketing/Tracking

Name
GPS
Expiration
session
Function
Store location data
Name
YSC
Expiration
session
Function
Store and track interaction
Name
PREF
Expiration
8 months
Function
Store user preferences

Functional

Name
VISITOR_INFO1_LIVE
Expiration
6 months
Function
Provide bandwidth estimations

Miscellaneous

Functional

Usage

Sharing data

Sharing of data is pending investigation

Purpose pending investigation

Name
fslightbox-scrollbar-width
Expiration
Function
Name
wistia
Expiration
Function
Name
loglevel
Expiration
Function
Name
undefined
Expiration
Function
Name
flowplayer_frontend_store_answer
Expiration
Function
Name
cmplz_choice
Expiration
365 days
Function
Name
cmplz_functional
Expiration
365 days
Function
Name
cmplz_policy_id
Expiration
365 days
Function
Name
cmplz_preferences
Expiration
365 days
Function
Name
cmplz_statistics
Expiration
365 days
Function
Name
cmplz_statistics-anonymous
Expiration
365 days
Function
Name
cmplz_marketing
Expiration
365 days
Function
Name
_ga
Expiration
Function
Name
_ga_82ZFPFMNNJ
Expiration
Function
Name
cmplz_consent_status
Expiration
365 days
Function
Name
e_library
Expiration
Function
Name
e_wp
Expiration
Function
Name
cmplz_banner-status
Expiration
365 days
Function
Name
cmplz_toggle_data_id_4
Expiration
365 days
Function
Name
cmplz_toggle_data_id_0
Expiration
365 days
Function
Name
cmplzFormValues
Expiration
365 days
Function
Name
cmplz_toggle_data_id_1
Expiration
365 days
Function
Name
cmplzDashboardDefaultsSet
Expiration
365 days
Function
Name
cmplz_layout
Expiration
365 days
Function
Name
cmplz_toggle_data_id_2
Expiration
365 days
Function
Name
cmplz_toggle_data_id_3
Expiration
365 days
Function
Name
mp_a36067b00a263cce0299cfd960e26ecf_mixpanel
Expiration
Function
Name
cmplz_consented_services
Expiration
365 days
Function
Name
_lscache_vary
Expiration
Function

Functional

Name
cache-sprite-plyr
Expiration
persistent
Function

8. Consent

When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. You do have the right to opt-out and to object against the further use of non-functional cookies.

8.1 Manage your opt-out preferences

You have loaded the Cookie Policy without javascript support. On AMP, you can use the manage consent button on the bottom of the page.
 

You can also disable the use of cookies via your browser, but please note that our website may no longer work properly.

9. Your rights with respect to personal data

You have the following rights with respect to your personal data:

  • you may submit a request for access to the data we process about you;
  • you may object to the processing;
  • you may request an overview, in a commonly used format, of the data we process about you;
  • you may request correction or deletion of the data if it is incorrect or not or no longer relevant, or to ask to restrict the processing of the data.

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you.

10. Enabling/disabling and deleting cookies

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.

11. Contact details

For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:

Bolt Contact Center
Agua Caliente, Tijuana, B.C. 22194
Mexico
Website: https://boltcontactcenter.com
Email: moc.retnectcatnoctlob@ofni

This Cookie Policy was synchronized with cookiedatabase.org on December 2, 2021

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Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
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